By using our services, you agree to all of the below terms and conditions.
1. Asking us for advice
We cannot officially tell you which documents you need or what legalisation/authentication they need. We are not an official advisory and act upon instruction only. The onus is on you to find out what documentation you need from the authority you are submitting to.
2. Asking us about timing of instructions
Timings on all instructions are estimates based on experience. There is a slight chance that services may take longer than quoted, due to circumstances out of our control. In such cases, no refunds are possible. In 2018, 96% of instructions were completed on time.
Certain documentation, specifically, can take longer if the department or ministry has issues, outages, staff unavailable or on leave, and for many other reasons.
You should never make plans, book flights, set wedding dates or commit to anything else based on the estimated timing on our services. Evergration is not liable for any loss of any kind whatsoever by anyone in any capacity when using our services.
For police clearances/certificates of good conduct where the applicant has a previous conviction, up to 3 to 4 weeks may be added to the timing, because the specific file contents are drawn from the court where the person was convicted.
3. Not obtaining documents
We very rarely have cases where documentation is unobtainable, even where we believed it was possible (or were told by officials that it was possible) at the start of the instruction. Should an authority (such as a department or ministry) deny issuing a document or authentication service/stamp to you for any reason, no refunds are given.
4. When making payment/s
Payments should not be made without first receiving an invoice. Please enquire for an invoice should you wish to make payment. Please also make sure to pay for all transaction costs as well as paying extra if making a card payment. All the information for this is on your invoice and not on our website.
5. We do not give refunds
Officially, we do not give refunds. This is because once an instruction has been started upon, large costs are already undergone and cannot be retrieved. In a very rare event where we do give a refund, it is a partial refund, deducting all the costs undergone by that stage of the instruction.
6. Sending us documents
For authentications and apostilles, documentation MUST be couriered to our door for processing. If sent by post (or in any other way), the documents could take very long and we would also have to fetch them at a steep extra cost. We are not liable for any loss during couriering/sending documentation.
When sending us documents, these must go to our given address. Please enquire for the full address details. We do not accept documents in our satellite offices, nor do we accept walk-ins at either office. You must use only DHL or a verified, fast courier for documents. For example, any package entering the South African postal service will take many weeks to arrive and require us to spend extra time and undergo extra cost to retrieve, if receive at all.
These terms and conditions are binding to anyone using any of our services, or this website. A link to these terms and conditions is displayed in our emails, invoices and every page of this website in the footer.